Return Policies

Ready-to-Wear

We love that you love our dresses, so to ensure that you continue that love after you’ve received the item, we will be offering a 7-day exchange policy if you are not completely satisfied. You will enjoy a one-time exchange for other sizes or dresses of equivalent value. Simply get in touch with us at ps@upstage.sg within 7 calendar days of receipt of the item and ensure that the item to reach us within 2 weeks from email confirmation. Once we have received the item, we will proceed to process the exchange. Kindly note that return shipment will be arranged through us via our delivery personnel and the transportation fee of SGD10 will be borne by you (unless the item has a defect or wrong items shipped).

For all returning orders, please make sure that they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. If the return item do not satisfy any of these conditions, we will not be able to perform the exchange and the item will have to be collected by you.

Reason for Returns

Defect / Wrong item

Others

Validity Period

Contact us at ps@upstage.sg within 7 calendar days of receipt of item.

Send the item back to us through our delivery personnel within 2 weeks from email confirmation.

Exchange

Simply exchange for another new piece or other dresses of the same value. 

Simply exchange for another dress of the same value. Only one-time exchange per order is allowed.

Shipping

We will bear the cost

You will bear the cost of SGD10 for delivery to Singapore addresses or the full registered mail cost to/fro international addresses.

*All exchange items will reach you according to the shipping period indicated on the product page.

Made-to-Order and Made-to-Measure dresses

As these dresses are customised, the finished gown may vary by approximately one inch and is not considered as a defect. Our tailors have included additional allowance in the seams so that you have the freedom to make minor size modifications.

If your dress size differs from the specifications of your order by more than one inch, please contact our after-sales team at ps@upstage.sg. For Singapore residents, we will direct you to our appointed tailor. Simply bring your dress down within 7 days from receipt of the item and we will make the necessary alteration, absorbing the cost up to 20% of the purchase price.

For non-Singapore residents, you would have to visit your local tailor for alteration and send us the e-receipt when requesting for reimbursement. Kindly note that you will have to contact us prior visiting the tailor, any alterations done before notifying us will not be reimbursed.

However if the items are tailored according to the specifications in your order, we would not be able to absorb the alteration cost.

Please note that all MTO and MTM dresses are non-exchangeable and non-refundable.

Intimates

Kindly note that all items from our Intimates collection are non-refundable and non-exchangeable for hygiene reasons.

 

Defective Items

We practice strict quality control, and it will be highly unlikely that defective items will be shipped out. However, errors may still happen and you may unfortunately receive a defective gown. In the event if you wish to return the item due to its defects, kindly note that the following will not be eligible for a refund / exchange:

  • Variance of one inch from the measurements
  • Colour difference due to the settings of your computer screen
  • Stray threads and removable dirt / stains
  • Any other non-quality related issues

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